Privacy Policy

Cocoa Casino is committed to protecting the privacy of its players and ensuring that personal data is handled in compliance with applicable laws and regulations in Australia. This Privacy Policy outlines how we collect, use, and share your information when you access our online casino services, including our selection of online pokies. By using our services, you agree to the collection and use of information in accordance with this policy.

1. License Information

Cocoa Casino operates under a license issued by the Government of Curacao. We adhere to all relevant regulatory standards to ensure a safe and secure gaming environment for our players.

2. Data Collection

We collect various types of information to provide and improve our services, which include:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: We gather information required to process your transactions, which may include credit card details, bank account information, and other payment methods.
• Technical Logs: We automatically collect information about your device and usage, including IP addresses, browser type, operating system, and pages visited on our site.
• Cookies: We use cookies to enhance your experience on our platform. Cookies are small files stored on your device that help us track user activity and preferences.

3. Purpose of Data Usage

Cocoa Casino uses your data for the following purposes:

• Account Management: To create, maintain, and manage your account.
• Marketing Communication: To send you promotional materials, updates, and other information related to our services, with your consent where required.
• Anti-Fraud Checks: To prevent fraudulent activity and protect both players and the casino.
• AML Compliance: To comply with Anti-Money Laundering regulations and report suspicious activities to the relevant authorities.
• KYC Procedures: To verify your identity and age to ensure compliance with legal gambling age requirements.

4. Data Sharing

We may share your personal data in the following circumstances:

• Payment Providers: To process your transactions and manage your deposits and withdrawals securely.
• Verification Partners: To confirm the accuracy of the information provided during the registration process.
• Regulatory Authorities: To comply with applicable laws and regulations, including reporting requirements and investigations.

5. User Rights

As a player, you have certain rights regarding your personal data:

• Access: You have the right to request a copy of your personal data that we hold.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Restriction: You may request that we restrict the processing of your personal data in specific circumstances.

To exercise these rights, please contact our customer service team, who will assist you in accordance with applicable laws.

6. Cookie Policy

Cocoa Casino uses cookies to enhance the functionality of our website and improve your user experience. The types of cookies we use include:

• Essential Cookies: These are necessary for the operation of our website and cannot be disabled. They enable basic functions such as navigation and access to secure areas of the site.
• Analytical Cookies: These cookies help us understand how users interact with our site, allowing us to improve performance and functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience on our website.

7. Data Security

We take the security of your personal data seriously and implement various measures to protect it from unauthorized access, use, or disclosure. This includes the use of encryption, firewalls, and secure server environments.

8. Changes to This Privacy Policy

Cocoa Casino reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage players to review this policy regularly. Your continued use of our services following any changes will constitute your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our customer service team for assistance. Our team is available to provide support and address any inquiries you may have regarding your personal data and your rights.

This Privacy Policy is effective as of the date stated at the top of this document. Please ensure that you read and understand our data practices, as your use of Cocoa Casino indicates your acceptance of this Privacy Policy.